Atollis Network Privacy Policy
Last updated 15 October 2026.
This policy explains what Atollis Network ("we", "us") does with your information when you play on our Minecraft servers, use this website, or buy something from our store. It is written in plain language, not legalese.
Who we are
Atollis Network. You can reach us by opening a ticket on the Support page or in our Discord. For data protection purposes we are the data controller for the information described here.
What we collect, and why
| Information | Why we have it | How long we keep it |
|---|---|---|
| Minecraft username and UUID (or Xbox gamertag and XUID for Bedrock players) | To run the servers, and to deliver anything you buy to the right account | While your account is active on the network |
| The link between your website account and your Minecraft account | To show your purchases and credit, and to deliver to the right player | Until you unlink it or delete your account |
| Discord ID, username and avatar, if you sign in with Discord | To sign you in, and to link your Minecraft account automatically when it is already linked on our Discord | Until you delete your account |
| Google or Microsoft email address, if you sign in with one of them | To sign you in, and to email you the result of a staff application when a Discord message cannot reach you. We never send marketing email | Until you delete your account |
| IP address | Connecting you to the servers, preventing ban evasion and abuse, and the website's security log. Only staff who handle bans and security can see it | 90 days |
| In-game activity: playtime, chat, statistics, and purchases made with in-game currency | Running game features, moderation, and resolving disputes | While your account is active |
| Support tickets: the text you write and any media you upload | Handling your report, appeal or request | Media 45 days; ticket text is kept as staff records |
| Staff application answers | Reviewing your application, telling you the result, and keeping the staff review history (it also enforces the one-application-per-30-days rule) | Kept with your account as staff records |
| Email address and billing details given at checkout | Collected by Tebex for the payment and your receipt; Tebex shares the email with us so we can help if delivery fails | 8 years, with the purchase record |
| Purchase records: what was bought, when, the amount, the in-game name it went to, and a Tebex transaction reference | Delivering the purchase, supporting you afterwards, and our accounting | 8 years (tax law) |
Chat messages and commands sent through the network are logged for moderation and kept for 90 days.
Payments: we never see your card
All payments are handled by Tebex, which acts as the seller of record. Your card or other payment details are entered in Tebex's checkout window and are never sent to, seen by, or stored on our servers. We receive a confirmation of the payment, the items and the amount, your in-game name and the email address you gave at checkout. Tebex processes your payment data under its own privacy policy, shown at checkout.
Checking your username
When you type a name into the store, we send that name, and nothing else, to Mojang's public account API and, if it is not a Java account, to the public GeyserMC Xbox lookup. This confirms the account exists before you pay, so a purchase cannot go to a mistyped name. We do not send your email, your IP or anything about your purchase to either service.
Who else sees your data
- Tebex, as the seller of record and payment processor for store purchases.
- Discord, when you sign in with Discord and when a ticket or a staff application result is sent to you there.
- Google or Microsoft, only when you choose to sign in with them.
- Mojang and GeyserMC, for username checks only, as described above.
- Our hosting provider, which stores the servers and their data.
- Our staff, who can see in-game activity, tickets and purchase history for moderation and support.
We do not sell your data, and we do not share it for advertising.
Your rights
You can ask us to:
- tell you what data we hold about you;
- correct anything that is wrong;
- delete your data. We may have to keep purchase records for tax purposes, and deleting your data means losing your ranks, cosmetics and progress;
- stop using your data for anything that is not needed to run the network.
To ask, open a ticket on the Support page or in our Discord. We aim to respond within 30 days.
Players under 16
Minecraft has a young audience and we take that seriously. If you are under 16, please ask a parent or guardian before buying anything. If you are a parent and believe your child has made a purchase or given information without your permission, contact us and we will delete the data and discuss a refund.
Refunds and chargebacks
See the Refund Policy. If something you paid for did not arrive, contact us first and we will fix it.
Cookies
This site sets only the cookies it needs to keep you signed in and to protect forms (security cookies). It sets no tracking or advertising cookies. Tebex's checkout window sets cookies it needs for security and fraud prevention, under Tebex's own policy.
Changes
If we change this policy we will update the date at the top. Material changes are announced in our Discord.