Atollis Network Terms of Sale

1. Who we are

The Atollis Network store ("the store", "we") sells virtual items for the Atollis Network Minecraft servers. Atollis Network is not affiliated with or endorsed by Mojang Studios or Microsoft.

2. What you are buying

Store items are virtual goods for use on Atollis Network: ranks, coins, the Battle Pass, and other packages or subscriptions listed in the store. They:

• have no cash value and cannot be exchanged for money or transferred outside the network;
• are delivered to the Minecraft account named at checkout. That account must have joined the network at least once;
• are a licence to use the item on our servers, not ownership of it. They may be changed or rebalanced to keep the game fair.

Every package is cosmetic or convenience only, and every perk follows the Minecraft Usage Guidelines.

3. Accounts

Signing in to a website account (Discord, Google, Microsoft or a Minecraft sign-in code) is optional. It keeps gift-code credit and lets you manage subscriptions. You are responsible for your account. If you buy for someone else, enter their exact Minecraft name. If a purchase went to the wrong account by mistake, open a ticket and staff can move it.

4. Ranks and payment plans

• A rank is kept permanently once fully paid, unless it is refunded or the payment is reversed.
• Upgrading costs only the difference between your current rank and the new one.
• Ranks are sold as one-time purchases. Payment plans (paying for a rank in instalments) are not available at the moment.

5. Subscriptions

• Subscriptions (such as the Battle Pass) renew automatically at the end of each billing period until cancelled.
• Subscriptions renew monthly at the price shown when you subscribed. Discounts and sales do not apply to subscriptions.
• You can cancel at any time from your account page on this site, or using the link in your payment receipt email. Your perks stay until the end of the period you have already paid for.
• If a renewal payment fails, the payment processor may retry it; if it still fails, the subscription and its perks end.

6. Prices, payment and taxes

• Prices are in US dollars. Your bank may charge currency conversion fees.
• Payments are processed by Tebex, which acts as the seller of record for store purchases. Your payment is made to Tebex under the checkout terms shown on the checkout screen. We never see or store your card details.
• Depending on where you live, Tebex may add sales tax or VAT at checkout. The final amount is shown before you pay.

7. Codes, gift codes and credit

• Gift codes are single-use and add store credit. Credit can only be spent in this store and has no cash value.
• Discount codes are single-use or limited-use as stated. Unless a code says otherwise, it cannot be combined with other codes.
• Codes that were obtained fraudulently, resold or leaked may be cancelled.

8. Delivery

Items are usually delivered within a few minutes. If you are offline, they are delivered when you next join. If something has not arrived after 24 hours, open a ticket on the Support page or in our Discord.

9. Immediate delivery of digital goods

Store items are delivered straight away. By completing checkout you ask for immediate delivery and accept that, once an item has been delivered and used, you lose any right to cancel for it, except as described in the Refund Policy below or where the law says otherwise.

10. Chargebacks and payment disputes

Payment disputes are handled by Tebex as the seller of record. Please contact us first so we can help.

If you dispute or reverse a payment with your bank instead of contacting us first:

• everything that payment bought is removed;
• coins already spent from it become a debt that blocks coin use until it is repaid;
• the account may be suspended from the store, and from the network where the dispute is found to be fraud.

11. Conduct and bans

Buying from the store does not exempt anyone from the server rules. Being punished or banned for breaking the rules does not entitle you to a refund, and purchased items may be unusable while a punishment is active.

12. Changes and availability

We may change prices, packages and these terms. Changes do not affect purchases already made. If the network closes permanently, we will give notice on our Discord.

13. Contact

Questions or problems: open a ticket on the Support page or in our Discord.

Refund Policy

When you can get a refund

You can ask for a refund within 3 days (72 hours) of purchase.

• Coins: only if they have not been used, meaning the full amount of coins from the purchase is still in your balance.
• Ranks: the rank is removed on refund. If it was an upgrade, you go back to your previous rank.
• Battle Pass: the pass is removed on refund.
• Items bought with gift-code credit: refunded as store credit, not money.

When you cannot get a refund

• More than 3 days have passed since the purchase.
• Coins from the purchase have been spent, in full or in part.
• The account was punished or banned for breaking the rules.
• The item was bought with a code that was later cancelled for misuse.

How to ask

Open a ticket on the Support page or in our Discord and choose Purchase support. Include the order and the reason. We check the purchase and have the refund made through Tebex to your original payment method, and the purchase is removed from your account. Banks usually take 5 to 10 business days to show it.

Faulty or missing items

If an item did not arrive or does not work as described, tell us. We will fix it or refund it, even after 3 days.

Your legal rights

Nothing in this policy limits any rights you have under the consumer law where you live.